Privacy Policy – ACT Ortho

Practice: ACT Ortho – Unit 2/17 Napier Close, Deakin ACT

Our Commitment to Privacy

ACT Ortho is committed to protecting the privacy and confidentiality of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose personal information, including information submitted via our website forms.

What Information We Collect

When you submit an enquiry or appointment request form on our website, we may collect:

  • Name

  • Phone number

  • Email address

  • Date of birth (if provided)

  • Health and orthodontic concerns

  • Referral information (if applicable)

As part of providing orthodontic care, we may also collect sensitive health information, including dental history and treatment records.

How We Collect Your Information

We collect personal information when you:

  • Complete online enquiry or appointment forms

  • Contact us via email, phone, or website

  • Attend a consultation or treatment appointment

  • Interact with our practice staff

Information submitted through website forms is transmitted securely and stored in our patient management system.

Why We Collect Your Information

We collect and use your information to:

  • Respond to enquiries and appointment requests

  • Assess and provide orthodontic treatment

  • Communicate with you about your care

  • Coordinate with referring dentists or healthcare providers

  • Manage billing and administration

Disclosure of Information

We may share your information with:

  • Referring dentists or healthcare professionals

  • Medical specialists involved in your care

  • Health funds (if applicable)

  • IT and practice management service providers (for secure storage only)

We do not sell or trade personal information.

Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

Your data is stored in secure systems with access restricted to authorised staff only.

Access and Correction

You may request access to your personal information or request corrections if it is inaccurate or outdated.

Website and Form Data

When you submit information via our website:

  • Data is used only for clinical and administrative purposes

  • We may retain form submissions as part of your patient record

  • Website forms may be hosted by secure third-party providers

Complaints

If you believe your privacy has been breached, you can contact us:

ACT Ortho
Unit 2/17 Napier Close, Deakin ACT
02 6210 1088
reception@actortho.com.au

We will respond to complaints in a timely manner.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.